SmArt Serv

SmArt Serv is a versatile application designed to enhance the service experience for Grundfos customers and their Associated Service Partners. It acts as a centralized platform where users can effortlessly manage and request services related to their Grundfos products. Users enjoy the convenience of quickly creating service or installation requests, tracking the progress of these with real-time notifications, and maintaining an inventory of pumps, which simplifies the process of raising a service call.

The app's features cater to the needs of both customers and service partners. Customers benefit from the ability to locate and interact with the nearest service partner, ensuring prompt assistance is always within reach. Additionally, services received can be rated, and feedback provided, ensuring continuous improvement and quality service.

For service partners, the platform streamlines operations by allowing the management of service engineer teams and the assignment of requests. Partners can communicate directly with customers, track ongoing discussions, and monitor issue resolution from a single interface, enhancing efficiency and customer satisfaction.

The main purpose of this tool is to deliver an integrated service solution that promotes efficient communication, swift resolution of service requests, and improved management of Grundfos products. With a user-friendly design and comprehensive feature set, SmArt Serv is a valuable tool for maintaining and servicing Grundfos pumps.